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Delivery and order
Q : How to track my order?
Q : When will you ship my order?
Q : Delivery methods and delays
Q : International delivery
Q : How can I modify my order?
Q : Where is my order confirmation email?
Q : How do I know if my order has been confirmed?
Q : Lost package?
Q : How to take care of my personalized necklace?
Q : The Personalized Necklace Warranty
Q : What are the characteristics of customizable necklaces?
Q : Can I use special characters or write a name in another language?
Q : How does the Ambassador Program work?
Q : How to contact us
Q : Refund policy
Q : How to cancel your order?
Q : My product is damaged/defective, how do I return it?
Q : How long does it take for my exchange or return to be processed?
Q : What packaging should I use to return my order?