Do you have a question? You're in the right place!

Delivery and order

Q : How to track my order?

Q : When will you ship my order?

Q : Delivery methods and delays

Q : International delivery

Q : How can I modify my order?

Q : Where is my order confirmation email?

Q : How do I know if my order has been confirmed?

Q : Lost package?

Other questions

Q : How to take care of my personalized necklace?

Q : The Personalized Necklace Warranty

Q : What are the characteristics of customizable necklaces?

Q : Can I use special characters or write a name in another language?

Q : How does the Ambassador Program work?

Q : How to contact us

Returns

Q : Refund policy

Q : How to cancel your order?

Q : My product is damaged/defective, how do I return it?

Q : How long does it take for my exchange or return to be processed?

Q : What packaging should I use to return my order?